[๐๐ง๐ฌ๐ฐ๐๐ซ๐๐]ย – Are you getting the message “Shipment held – Available upon receipt of payment” as a status message when tracking your package on DHL courier service? Don’t worry, here you can know why this message appears and how to fix it easily. Read this guide to know how to receive your parcel quickly at your doorstep.ย You are one step away from receiving your package!
What Will I Learn?
Why I’m receiving the message ‘Shipment held available upon receipt of payment’ on the DHL tracking page?
You may receive this message only for the shipments from abroad, for whichย you have to pay the import duties and taxes.
Shipment held – Available upon receipt of payment meaning & solution
Example: If you are located in the UKย and receiving an item from the USA through DHL courier service. If the customs feel that you have to pay some import tax then it will trigger this message on your DHL tracking status.
Please note that your package will be processed for delivery only after the payment is made. So, without paying the import fees, your package will not be processed further.
The above explanation is also applicable to the following status message on the tracking page of DHL available on payment by recipient.
How to Pay DHL Customs Duty Invoice Online?
You can pay the Duty and VAT for your shipmentsย from the below web address. On the below webpage, you have to enter your ‘Account Number’ (or) ‘Invoice Number’ (or) ‘Waybill Number’ to retrieve any outstanding invoices for your package. [Please note that the below web address triggers a security warnings in my chrome browser. But, it is the original and authentic website of the DHL. I have confirmed it by calling the DHL customer care].
https://dhlukweb.suth.com/ย —> Visit this webpage to pay import duty fees / custom / VAT / other taxes on your package. (This link is for the UK but it might work forย other countries such as India, Hong Kong, Thailand, Australia..). DHL has a separate website for each country, and the web addresses are not in the same pattern.
- For people from the USA, use this link to pay the import duty fees —> http://www.dhl-usa.com/en/express/tracking.htmlย (This link will take you to the tracking page but there will be an option on the site to pay the import duty fees. If you can’t find it then contact the customer care. The customer care number for all countries are given at the end of this webpage.)
- For people from India —>ย http://www.dhl.co.in/en/express/tracking.html
- For Ireland —> ย https://www.dhlpayments.ie/
If you are from the United Kingdom then you can also pay the import duty fees by either visiting the webpage – https://epayments.dhl.co.uk/ (or) calling the numberย 0344 209 0102.ย Alternatively, you can also make the payment with one of DHLย representatives at the number 0844 248 0844. [Please note:ย Calls to DHL UK phone numbers beginning with โ084โ cost 7 pence per minute, plus your phone companyโs access charge].
If you have already paid the import duty fees and if the tracking page still shows the message as “๐๐ก๐ข๐ฉ๐ฆ๐๐ง๐ญ ๐ก๐๐ฅ๐ – ๐๐ฏ๐๐ข๐ฅ๐๐๐ฅ๐…” then you have to wait around 24 hours for it to be updated. No more action is needed from your side, the package will be delivered automatically.
If you have any more questions or doubts regarding your package then you can call the DHL Customer care numberย <- for all countries. You can also comment below. We are happy to help you.
